Customer Service

At Factory Direct Furniture and Mattress, you’ll find that our friendly, professional sales associates go out of their way to make you feel as welcome and comfortable in our stores as you want your guests to be in your home. You can shop with confidence at Factory Direct Furniture and Mattress because we guarantee excellent quality, prices, and services.


Please contact our store at 315-218-5273 and one of our trained customer service agents will be happy to assist you.

Syracuse, North Syracuse, East Syracuse, Jamesville, Liverpool, Fairmount, Fulton, Oswego, Tully, Cortland, Ithaca, Oswego, Manlius, Baldwinsville, Auburn, Utica, New York area.







Delivery Service

We deliver to greater Syracuse area. Free delivery for purchase above $700 (10 mile radius). Please visit our store for pricing and scheduling

Store Hours

Monday & Saturday : 10 AM - 8 PM

Sunday: Closed